FAQs

Domestic FAQs / Go to International FAQs

This section is designed to help you with any questions you may have on our domestic services.

How do I find my local branch?

All of our branch details are listed in the Contact Us section of the website.

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Can I buy satchels and tickets if I don't have an account?

Yes. You can buy our products directly from any of our branches. Check the Contact Us section of the website for details of your local branch. However if you are a regular cash sales customer you can benefit by opening an account with us.

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How do I open an account with Post Haste?

You can either do this by filling in the account application form or by contacting a Post Haste Sales Representative at your local branch and we will be able to discuss your business requirements with you.

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Do you have an additional fuel levy?

The fuel levy is a charge that is applied to both Domestic and International Courier Services to off-set the current fuel volatility. The total price you pay for a courier product/service will comprise of two components – the base price and the fuel adjustment factor. Multiplying the base price by the fuel adjustment factor will give the total price.

For more information about our FAF and the current FAF rates please visit our Domestic Fuel Adjustment page or our International Fuel Adjustment page.

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How do I order product?

You can order online, or phone your local branch to discuss your requirements.

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If I Book a courier using either the internet or Autobook, how long will it take for them to come and pick up my parcel?

Our couriers will pick up your parcel during their next cycle, usually within 2 – 3 hours of your booking, during normal business hours. Please contact your local branch to confirm the service standard for a pickup from your business.

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Can I get an item picked up from another address and charged to my address?

Yes, fill in the Freight Forward Form and fax to Customer Services in Auckland on 09 579 2789

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Which ticket should I use for my item?

The type of ticket depends on where your item is going. Your Branch Ticketing Guide will tell you which ticket to use.

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How many tickets do I use on my parcel?

The number of tickets required is determined by the weight and size of your parcel (whichever is greater). Our Ticketing Guidelines will help you calculate the size of your parcel and tell you how many tickets you need to use.

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What are the maximum weights/dimensions I can send? How do I measure the item?

The maximum weight per item is 25kgs. The maximum length is 1.8 meters. Our Ticketing Guidelines will help you to calculate the size of your parcel.

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Where is my parcel / item?

You can use our Track and Trace function to find out if your item has been delivered. To use Track and Trace you will need to know the Ticket Code and the Ticket number. Both tickets and satchels have a unique reference number for you to keep for your records. If you have not kept the reference portion of your ticket then you will need to contact Customer Services on 0800 106 828.

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Do you have a list of items that you can't carry?

Yes, Post Haste has a list of Prohibited and Dangerous Goods which give details of goods we are not able to carry.

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What happens if my parcel goes missing or is damaged in transit?

In the unlikely event that this does occur please contact your local branch and a Customer Service Representative will be able to assist you. Please ensure that you have your unique ticket reference number.

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Are my items insured?

Provided that your item complies with our conditions of carriage and dangerous goods policy, in most cases you will have insurance cover. The amount of this varies depends on what ticket you have used. For further information please contact your local branch.

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What happens if I send something and no one is there to receive it?

The Post Haste policy is that no items should be delivered if the premises are unattended. If this occurs the courier will leave a ‘Card left’ at the address detailing when the delivery was attempted and the ticket number. You then need to call your local branch to arrange redelivery or pick up of the item.

If you think that there will be no one at the address to accept delivery of the item, and you are happy for it to be left without a signature being obtained as proof of delivery please download the authority to leave form, fill this in and fax to your local Post Haste branch.

This authorisation form will ensure your consignment is delivered to the address below if it is unattended during the time of delivery and indemnifies Post Haste against any damage or loss.

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What are Post Haste's Terms and Conditions of Carriage?

Click here to view our Terms and Conditions of Carriage.

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I have forgotten my PIN number. What do I do?

If you have lost or forgotten your Automated Booking Number simply contact your local branch. We will either email you immediately for identity verification, or call you directly by phone. You will have your PIN number again soon.

You can still book your courier through an operator by calling 0800 106 828.

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I don't think the pick up address you have on your database is correct, what do I do?

If you want to check your details, contact customer services on 0800 106 828.

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How can I find out more about Post Haste?

If you would like a representative to call or you would like an indicative idea of how much it will cost you to use Post Haste, please download the freight estimation form and we will contact you within a few days.

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International FAQs

This section is designed to help you with any questions you may have on our international services.

How do I contact Post Haste International?

Call our International Help Desk on 0800 828 106 or email international@posthaste.co.nz

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How does volumetric conversion affect my international shipments?

All international consignments shipped with Post Haste International are charged based on the total weight of the consignment, with the greater of actual or volumetric (dimensional) weight applying. Refer to our rates brochure available on our website for more information.

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Can I charge my existing Post Haste account to send an international shipment?

Yes. You don't have to open a new account to send items internationally. Your statement will itemise the charges for both your domestic and international courier items.

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Where do I find the Post Haste International Terms and Conditions of Carriage?

A complete version of our International Terms and Conditions of Carriage are available on our website.

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What is the "Fuel Adjustment Factor" and is it relevant to me?

The Fuel Adjustment Factor (FAF) is a charge that is applied to both Domestic and International Courier Services to off-set the current fuel volatility. The total price you pay for a courier product/service will comprise of two components – the base price and the fuel adjustment factor. Multiplying the base price by the fuel adjustment factor will give the total price.

Click here for more information about our FAF and the current FAF rate

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How do I complete an International Consignment Note?

A Post Haste International Consignment Note can be completed on our website. All sections of the Consignment Note must be completed in full, including contact details of both the sender and receiver. Please note we do not deliver to PO Box addresses.

For more information or to complete a consignment note online click here.

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Do I need to complete a Customs Declaration form?

A Customs Declaration form is not required if you are sending documents. However, a Customs Declaration form is required for all non-document consignments. These can be completed on our website. All applicable sections of the form need to be completed for your item to travel.

For more information or to complete a Customs Declaration form click here

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Are there any weight restrictions?

Post Haste International has a maximum weight restriction of 30kg per item, however you may have multiple items on one consignment note. The total consignment weight must not exceed 500kg.

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Are there any international charges that I should be aware of?

Export Entry Fee - All shipments with a value over $1,000 will incur an additional $14.25 (incl GST) export entry charge as levied by customs under the 'Customs and Excise Act 1996'.

(New Zealand Customs regulations require a formal export entry to be completed for all export shipments valued at more than $NZ1,000. A fee is charged by Customs to the person or organisation completing this process. Post Haste do not make any margin on these fees.)

 

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Are there any fees or regulations that I should be aware of with New Zealand Customs?

The New Zealand Custom's website is a resource available to importers and exporters to ensure they keep updated with the latest news, regulations and requirements to facilitate the importing and exporting of their goods. Should you have any questions please contact our International Help Desk on 0800 828 106 or via email international@posthaste.co.nz.

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Delivery Duty Paid (D.D.P) Administration Fee

If D.D.P or "free domicile" is required a $30 administration fee will apply. This is simply to recover some of the costs involved in having duty/vat charges reversed back to origin which is a time consuming manual process.

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