This section is designed to help you with any questions you may have.
How do I contact Post Haste International?
Call our International Help Desk on 0800 828 106 or email email@example.comBack to top
How does volumetric conversion affect my international shipments?
All international consignments shipped with Post Haste International are charged based on the total weight of the consignment, with the greater of actual or volumetric (dimensional) weight applying. Refer to our rates brochure available on our website for more information.Back to top
Can I charge my existing Post Haste account to send an international shipment?
Yes. You don’t have to open a new account to send items internationally. Your statement will itemise the charges for both your domestic and international courier items.Back to top
Where do I find the Post Haste International Terms and Conditions of Carriage?
A complete version of our International Terms and Conditions of Carriage are available on our website.Back to top
What is the "Fuel Adjustment Factor" and is it relevant to me?
The Fuel Adjustment Factor (FAF) is a charge that is applied to both Domestic and International Courier Services to off-set the current fuel volatility. The total price you pay for a courier product/service will comprise of two components – the base price and the fuel adjustment factor. Multiplying the base price by the fuel adjustment factor will give the total price.
Click here for more information about our FAF and the current FAF rateBack to top
How do I complete an International Consignment Note?
A Post Haste International Consignment Note can be completed on our website. All sections of the Consignment Note must be completed in full, including contact details of both the send and receiver. Please note we do not deliver to PO Box addresses.
For more information or to complete a consignment note online click here.Back to top
Do I need to complete a Customs Declaration form?
A Customs Declaration form is not required if you are sending documents. However, a Customs Declaration form is required for all non-document consignments. These can be completed on our website. All applicable sections of the form need to be completed for your item to travel.
For more information or to complete a Customs Declaration form click hereBack to top
Are there any weight restrictions?
Post Haste International has a maximum weight restriction of 30kg per item, however you may have multiple items on one consignment note. The total consignment weight must not exceed 500kg.Back to top
Are there any international charges that I should be aware of?
Export Entry Fee – All shipments with a value over $1,000 will incur an additional $14.25 (incl GST) export entry charge as levied by customs under the ‘Customs and Excise Act 1996’.(New Zealand Customs regulations require a formal export entry to be completed for all export shipments valued at more than $NZ1,000. A fee is charged by Customs to the person or organisation completing this process. Post Haste do not make any margin on these fees.)
Back to top
Are there any fees or regulations that I should be aware of with New Zealand Customs?
The New Zealand Custom’s website is a resource available to importers and exporters to ensure they keep updated with the latest news, regulations and requirements to facilitate the importing and exporting of their goods. Should you have any questions please contact our International Help Desk on 0800 828 106 or via email firstname.lastname@example.org.Back to top
Delivery Duty Paid (D.D.P) Administration Fee
If D.D.P or "free domicile" is required a $30 administration fee will apply. This is simply to recover some of the costs involved in having duty/vat charges reversed back to origin which is a time consuming manual process.Back to top